· Processing Time

Orders are processed within 1-3 business days after payment confirmation. During peak seasons or promotional sales, processing may take an additional 1-2

· Shipping Methods and Timeframes

Standard shipping: 5-7 business days

Express shipping: 2-3 days

Overnight shipping: 1business day(available in select locations).

Delivery timeframes may vary based on the destination and courier

· Shipping Fees

Shipping costs are calculated at checkout and vary based on the selected shipping method, destination, and order weight.

· Failed Deliveries

If a delivery fails due to an incorrect address or absence of the recipient, reshipping fees may apply.

· Accepted Payment Policy Methods

Online wallets (esewa)

· Failed Transactions

In the case of a failed transaction, please check your payment method details or contact your bank. For unresolved issues, reach out to our support team.

· Eligibility for returns

Items can be returned within 48 hours of delivery, provided they are:

Unworn, unwashed, and in their original condition

Retained with original tags and packaging

· Refunds

Refunds will be processed within 7-10 business days after the returned item is inspected and approved. Refunds will be issued to the original payment method.

· Eligibility for exchange

Exchanged are allowed for size or color changes only. Items must be:

Unworn, unwashed, and in their original condition

Retained with original tags and packaging

· Exchange process

To initiate an exchange:

1. Log in to your account and go to the "Orders" section.

2. Select the item(s) for exchange and choose the desired size/color.

3. Follow the instructions to ship the item(s) back to our warehouse

· Processing Time:

Once the returned item is received and inspected, the replacement item will be shipped within 3-5 business days. If the requested size/color is unavailable, a refund will be provided

· Special Cases

If you receive a damaged or incorrect item, please contact our support team within 48 hours of delivery for an expedited exchange or refund